Refund policy

Updated 27 September 2026

This policy covers returns, exchanges, cancellations and refunds for purchases from Mirthwick, operated by LONGELEPHANT INTERNATIONAL TRADE LIMITED. It adapts our company policy established 24 March 2025.

30-day returns

If you change your mind, email info@mirthwick.com within 30 days of delivery with your order number. We will confirm the return address and instructions before you send the item. Return the garden stakes unused, unmodified and in their original packaging, with all four pieces included. Return postage is your responsibility for a change-of-mind return. Use a tracked service.

Damaged, faulty or incorrect items

If an item arrives damaged, faulty or different from your order, email us within 7 days of delivery with photographs of the item and outer packaging. Do not send it back before we reply. We will arrange a replacement or refund, including the original shipping charge, and pay for any return we require. Natural variations in wood grain and hand-finished details are expected and do not by themselves mean the item is faulty.

Refunds

When a return reaches us, we inspect it and email our decision. Approved refunds go to the original payment method. Your bank or payment provider controls when the credit appears. Original shipping is refunded when we supplied a damaged, faulty or incorrect item; import charges collected by customs are outside our refund.

Exchanges and cancellations

For an exchange, email us so we can arrange the next steps. If your order has not shipped, contact us promptly to request cancellation. After dispatch, the return process applies.